Say hello. A real person replies.
No bots, no ticket maze. Email us any day between 9:15am and 6pm PST and a human gets back to you — usually within the hour, always within two.
Away — back at 9:15am PSTBest for order changes, tracking questions and anything detailed.
Weekends and holidays included. Replies usually land within the hour.
Cancel, edit or add to any order before it ships — just include your order number in your message.
Drop us a line
The more detail, the faster the fix.
Quick answers
What do I need to place an order?
Three things: you must be 19 or older, have a valid Canadian shipping address, and pay by Interac e-Transfer — the only payment method we accept.
Where do your mushrooms come from?
We partner with a small circle of trusted Canadian cultivators and hold every supplier to the highest standards. Every product line is quality-checked before it reaches the shop, so you know exactly what you're getting.
How do you package my shipment?
Discreetly — we know it matters. Everything ships in plain, generic packaging with a tracking number and nothing on the outside (or inside) that identifies or advertises the contents.
When does my order ship out?
Orders paid and confirmed by 5:30pm PST ship the next business day, and shipping is free over $125. We ship within Canada only.
Can I cancel, edit, or add to my order?
Yes — any time before it ships. Email us at support@pacificshrooms.co, we'll confirm the cancellation, and you can place a fresh order.
What payments do you accept?
Interac e-Transfer only. The recipient details appear right after checkout, and your order is confirmed as soon as the transfer lands — most banks send it in minutes.
Can I contact someone directly?
Yes — a real person, by email or chat, from 9:15am to 6:00pm PST. We usually reply right away, and always within an hour or two.