Say hello. A real person replies.
No bots, no ticket maze. Email us any day between 9:15am and 6pm PST and a human gets back to you — usually within the hour, always within two.
We're online right nowBest for order changes, tracking questions and anything detailed.
Weekends and holidays included. Replies usually land within the hour.
Cancel, edit or add to any order before it ships — just include your order number in your message.
Drop us a line
The more detail, the faster the fix.
Quick answers
What do I need to place an order?
Three things: you must be 19 or older, have a valid Canadian shipping address, and pay by Interac e-Transfer — the only payment method we accept.
Where do your mushrooms come from?
We partner with a small circle of trusted Canadian cultivators and hold every supplier to the highest standards. Every product line is quality-checked before it reaches the shop, so you know exactly what you're getting.
How do you package my shipment?
Discreetly — we know it matters. Everything ships in plain, generic packaging with a tracking number and nothing on the outside (or inside) that identifies or advertises the contents.
When does my order ship out?
Orders paid and confirmed by 5:30pm PST ship the next business day, and shipping is free over $125. We ship within Canada only.
Can I cancel, edit, or add to my order?
Yes — any time before it ships. Email us at support@pacificshrooms.co, we'll confirm the cancellation, and you can place a fresh order.
What payments do you accept?
Interac e-Transfer only. The recipient details appear right after checkout, and your order is confirmed as soon as the transfer lands — most banks send it in minutes.
Can I contact someone directly?
Yes — a real person, by email or chat, from 9:15am to 6:00pm PST. We usually reply right away, and always within an hour or two.